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FAQ
Frequently Asked Questions
How Long Will It Take To Get My Package?
As we comply with state recommended social distancing and PPE guidelines associated with COVID-19 processing times will be delayed. We’ll make sure to notify you ASAP when your order ships or if we foresee any issues with fulfilling your order. Please allow a minimum of 5-7 days for processing time.
Return Policy
At Melted Mood Candle Co all of our products are carefully inspected prior to shipping. Due to the nature of our products, candles cannot be returned or exchanged. However, we will replace any damaged products that occur during shipping with proof of damage. Otherwise, there are no refunds. All discrepancies must be communicated to the seller within 2 weeks of the item delivered.
